FAQ
Does The Egg Carton Store offer free shipping on all egg cartons?
Yes, we offer 100% free shipping on our cartons & filler flats for our customers in the contiguous US – no matter the quantity. The only exception is our custom cartons where shipping is priced separately.
For our valued customers in Alaska & Hawaii, a small shipping fee is required to cover extra transport costs.
Does The Egg Carton Store offer wholesale pricing for Egg Cartons & Filler Flats?
Yes. Paper-pulp egg cartons & filler flats are available at wholesale pricing on our website (up to two pallets). Pricing is tiered, so the more cartons you purchase, the more you save. For inquiries of 3 or more pallets, please contact us by phone or email to receive a quote.
Does The Egg Carton Store offer bulk quantities on other products (poultry care, egg shipping products, etc.)?
Yes. Most of the products on our website are available in larger quantities. Give us a call and we can put together a quote for you!
Some of the most common products that customers purchase in bulk are:
Does The Egg Carton Store sell custom egg cartons?
Yes! Check out our Custom Cartons page for more information on pricing and availability.
Can I create a fully custom label with my own artwork?
Yes, absolutely! Send your design to customerservice@eggcartonstore.com with your desired label size, and we can put together a proof for you. Once approved, we can print and ship out in 1-2 business days.
Can you mail me a catalog?
We are no longer offering catalogs. Please give us a call to inquire about products!
My business is tax-exempt. Can I get this information added to my account?
Yes, we can set it up so that your tax exempt status is saved to your account. Please email customerservice@eggcartonstore.com with the appropriate paperwork and we will get you set up!
My order says that it has been delivered, but I still have not received it.
Sometimes FedEx /UPS tracking is not 100% up to date. If your order tracking does not update after 48 hours, give us a call or email and we can help locate your package. We also recommend asking neighbors to see if the package was delivered to the wrong address.
What forms of payment do you accept?
We currently accept American Express, Discover, Mastercard, PayPal, Apple Pay, & Amazon Pay. You can also pay via wire transfer or check by mail. Please reach out to us via call or email with any questions regarding payment and we will be happy to help!
The item I want is out of stock. What can I do?
We apologize for any inconveniences caused by out-of-stock products. Nationwide supply chain issues have made it difficult to keep certain items in inventory.
If your item is out of stock, look on the website for an estimated arrival date or give us a call. We can let you know the expected restock date and put your name on our list to call once the item is available to purchase again.
If you need more cartons ASAP, we can help you find a similar product that will fit your business’ needs.
Egg cartons, food packaging, and food processing products are not eligible for return due to biosecurity and flock safety risks—what does that mean?
Biosecurity measures are practices implemented to prevent disease from entering a farm and spreading between flocks. We want your birds to be safe and healthy, and so to prevent cross-contamination, we unfortunately are not able to accept any returns on these items.
My paper pulp cartons looked stained. What are these brown marks on them?
Don’t worry, they’re not dirty! Those marks on your cartons are probably slight discolorations from the drying process and the recycled paper and are a normal side effect of the manufacturing process. After the wet pulp material is formed into cartons, they are put through a giant heated dryer. Some parts of the carton can dry faster than others because it is made from a mix of recycled fiber content, and this can cause some areas to dry differently than others. These cartons are made from 100% recycled paper, so there can be different shades of paper.
What is your Return policy?
Information on our Return Policy can be found on our Shipping/Returns page.
There are items missing from the order I received. Did the whole order ship together?
We carry a variety of products that ship from locations across the United States, so some of your items may ship separately. You should receive an email when each shipment from your order is on its way to you so that you can track your order and stay up-to-date on when all of your items should arrive.
How long will my order take to arrive?
Check out our Shipping/Returns page for more information on estimated transit times.
I am just getting started with backyard chicken keeping. What products do you recommend?
Welcome to the wonderful world of backyard poultry!
To get started selling or donating your eggs, we recommend going with a blank paper-pulp carton. These are our most cost-effective cartons, plus, they’re 100% recyclable!
Depending on the requirements in your state, you may need a printed version with nutrition and safe handling info. Check out our blog on egg selling requirements by state here.
If you’d like to personalize your egg cartons, we recommend designing a label with our customizer tool.
What is Local Hens?
Local Hens is a free farm-to-fork website directory that connects farmers & consumers. It was created by Egg Carton Store owners Bill & Sheri Swanson to help their customers sell more eggs, produce, meat, and any other farm fresh goods they offer.
The Egg Carton Store has an exclusive collection of egg cartons, yard signs, and other marketing materials that connect to your listing to make it easy for consumers to find and share your farm profile.
It is 100% free to sign up – create your free farm profile here!
Are foam egg cartons available?
We are currently transitioning between foam carton manufacturers. Because of this, the inventory currently available on our website is the remaining stock we have on hand.
At this time, we do not have a confirmed timeline for when or if additional foam cartons will become available.
Can I purchase just one or a few live chicks?
No. Our live chicks are sold in minimum quantities of 10 or 15 chicks, depending on the breed or variety. We are unable to ship quantities below the listed minimum.
The carrier used their liftgate before I could use my own equipment. What should I do?
If you did not request liftgate service but the carrier uses their liftgate before you have the opportunity to unload the pallet with your own equipment, please give us a call so we can address the situation with the carrier.
Do I need to purchase liftgate service if I don't have equipment to unload my pallet?
Yes. If you do not have a forklift, loading dock, or other appropriate equipment to unload the pallet from the truck, you will need to select liftgate service when placing your order. If you purchase a pallet without selecting liftgate service and do not have the proper equipment to unload it, we will contact you for payment for the liftgate service, as the carrier will require it.
How do I get the $10 off coupon?
To receive $10 off your next order, you will need to sign up for both email and text messages through the pop-up on our website.
When the pop-up appears:
1. Enter your email address and click Continue.
2. Enter your phone number.
3. Click Get $10 Off.
4. Check your text messages and reply Y to confirm your subscription.
5. Your $10 off coupon code will then be sent to you by text.
If you don't see the pop-up or are unable to complete the signup process, we recommend trying a different browser. If you're still having trouble, please contact us and we'll be happy to help.
My pallet was supposed to arrive by a certain date, but it hasn't. What should I do?
Pallet orders ship via LTL freight, which works differently from standard FedEx or UPS Ground deliveries. Delivery dates shown during transit are estimates and may change.
Some freight carriers require a delivery appointment before they can deliver your pallet. Your tracking email will include the carrier's information so you can contact them directly to schedule delivery if needed.
If you have received calls from an unfamiliar number, we recommend checking whether the number matches or is associated with your freight carrier, as they may be trying to contact you to arrange delivery.
We recommend monitoring your pallet's tracking throughout transit and responding promptly to calls or messages from the carrier.
Is your stamp ink food safe?
Our eggshell stamp ink is food safe and is specifically intended for stamping directly onto eggshells.
Ink used with our carton stamps is not intended for direct food contact. Please make sure you are purchasing the correct stamp and ink for your intended use.
Can I order custom printed or labeled cartons below the minimum order quantity?
No. Our manufacturer has strict minimum order quantities for custom printed and pre-labeled cartons, and we are unable to produce orders below those minimums.
If you need a smaller quantity, we offer blank cartons and custom labels that can be applied to the cartons yourself.
Can I purchase the PDF or digital file of my label to print at home?
No. We are unable to provide the production-ready label files for customers to print through another printer or at home.
I accidentally switched my billing and shipping addresses or entered the wrong delivery address. What should I do?
If you made a mistake with your billing or shipping address, please contact us as soon as possible.
If your order has not shipped yet, we can make the necessary address changes with our warehouse before it ships.
If your order has already shipped and you contact FedEx/the carrier directly to request an address change, we may no longer be able to make changes to the shipment on our end.
When will the Pink Tint and Lime Tint cartons be available?
We are currently hoping to receive additional inventory of our Pink Tint and Lime Tint cartons sometime this fall.
Availability and arrival dates are subject to change, so we recommend checking our website for the latest inventory updates.
Can I order carton samples?
Yes! We offer an egg carton sample option for $25 on our website. Search for "SAMPLE" on our website to find the sample listing and additional information.
When placing your sample order, please specify the exact carton name or SKU you would like to receive so we can make sure the correct sample is sent.
I ran out of cartons and need my order as soon as possible. What should I do?
We understand that running out of cartons can put you in a time crunch, and we will always do our best to get orders out as quickly as possible.
However, shipping and delivery dates cannot be guaranteed. We strongly recommend ordering ahead and keeping additional cartons on hand, especially during busy seasons.
Planning ahead is also important because certain products may occasionally be awaiting an incoming inventory shipment. We offer free ground shipping with all of our cartons and flats, but if you are needing an order urgently, feel free to give us a call to get quotes for faster shipping.
Why do I need to provide an email address when placing an order?
We require an email address so we can send important information about your order.
After placing an order, you will receive an order confirmation by email. Once your order ships, tracking information will also be sent to the email address provided at checkout.
How many cartons are in a sleeve or box?
Bundle quantities vary depending on the carton style.
For example, many of our 12-egg view-style cartons are bundled in quantities of 150, while many of our 12-egg flattop cartons are bundled in quantities of 125.
Please check the individual product page for the exact quantities available for the carton you are interested in.
Why is there slight movement or variation in the printing on my full-bleed labels?
Some slight movement is possible during the label printing process, particularly with full-bleed designs where artwork or color extends all the way to the edge of the label.
This can be more noticeable on larger label styles, such as our Full-Top and Full-Wrap labels. Because of normal movement during printing and cutting, we cannot guarantee that full-bleed artwork will align perfectly to the edge on every individual label.
We recommend keeping important text, logos, and design elements away from the outer edges of the label.
I forgot to enter my $10 off discount code. Can it be added after I place my order?
Unfortunately, discount codes cannot be applied after an order has already been placed.
Don't worry—you can save your $10 off code and use it toward your next eligible purchase!